Questions, answered.

We are truly sulphate free. By being 100% sulphate free, your natural oils are preserved and retained while your hair and scalp stay healthy. If your hair is coloured, being sulphate free makes a big difference to maintaining your colour.

Being 100% sulphate free, qaba can be used head to toe. Sulphates may strip your natural oils and take away too much moisture, stripping your colour while causing a dry scalp and irritation.

We are truely sulphate free. By being 100% sulphate free your natural oils are preserved and retained while your hair & scalp stay healthy.

If your hair is coloured, being sulphate free makes a big difference to maintaining your colour.

Being 100% sulphate free, qaba can be used head to toe.

Sulphates may strip your natural oils and take away too much moisture, stripping your colour while they may cause a dry scalp and irritation.

Yes, absolutely, we are passionate about Australian made and supporting a localised economy.

Yes, qaba in many cases helps with sensitive skin and we are always available to help personalise your hair regime to make sure you get the right advice. However, we recommend that you speak with your health care professional or dermatologist should you have any concerns regarding your particular circumstances.

Yes, we do offer international shipping. Currently we offer shipping within Australia, New Zealand, United States of America, and Canada. For all other countries, due to variations in shipping costs based on the destination and order specifics, we kindly request that you contact us prior to placing your order. This will allow us to provide you with an accurate shipping quote tailored to your location. We strive to offer competitive rates and ensure a smooth shipping experience for our international customers. Please feel free to reach out to us with any further inquiries or assistance you may need.

Once your order has been shipped, you will receive an email notification from us containing a tracking number. You can use this tracking number to monitor the status of your shipment. Please allow up to 48 hours for the tracking information to become available.

We understand that sometimes you may need to make changes to your order. If you wish to modify or cancel your order, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes or cancel it.

If you haven’t received your order within 7 days of receiving the shipping confirmation email, please contact us and provide your name and invoice number. We will investigate the matter for you.

Orders are usually shipped within 24 hours, so long as the order is made Mon–Fri (weekends and public holidays excluded) before 12:00pm AEST, and products are in stock.

Standard delivery: free Australia-wide via Australia Post typically arrives within 2–6 business days after dispatch, depending on your location.

Express delivery: $12, typically arrives within 1–3 business days after dispatch.

Please ensure your delivery details are correct at checkout, if an item is delivered to an incorrect address due to user error, we are not obligated to resend it at our expense. Orders are typically delivered within a maximum of 7 days.

We offer free standard shipping via Australia Post on all orders Australia-wide.

Yes, we do offer international shipping. Currently we offer shipping within Australia, New Zealand, United States of America, and Canada. For all other countries, due to variations in shipping costs based on the destination and order specifics, we kindly request that you contact us prior to placing your order. This will allow us to provide you with an accurate shipping quote tailored to your location. We strive to offer competitive rates and ensure a smooth shipping experience for our international customers. Please feel free to reach out to us with any further inquiries or assistance you may need.

We accept various payment methods including credit/debit cards, PayPal, apple pay, Afterpay, and bank transfers. You can choose the most convenient option during the checkout process.

Our prices include all applicable taxes and fees, so there are no hidden charges. However, please note that depending on your location and the chosen payment method, there may be additional fees such as currency conversion fees or bank transfer charges. It’s always a good idea to check with your financial institution for any potential charges before making a payment.

At qaba, we hope that you absolutely love our products.

If, for any reason, you are not completely happy with your purchase, please don’t hesitate to reach out to us. For hygiene and safety reasons, we are unable to accept exchanges or refunds unless the items were damaged or faulty at the time of purchase. If your order arrives with any damage, please notify us within 48 hours of receiving the order. Kindly email us at sales@qaba.com.au with your invoice number and a photo of the item’s condition. We will assess each case individually and make every effort to find a satisfactory solution.

While we are unable to accept returns on used products, we are more than willing to discuss any concerns you may have and find a suitable solution. We believe that using a product incorrectly can sometimes create a perception that it’s not the right fit for you. Rest assured, we are committed to delivering exceptional quality products. However, if your order doesn’t meet your expectations, please contact us right away.

If you encounter any other issues with your order, please don’t hesitate to contact us. We will thoroughly investigate the matter and, if appropriate, offer a refund or exchange. If a refund is agreed upon, qaba will process the appropriate amount back to the original method of payment used for the purchase, within 14 days.