Refund policy

At qaba, we hope that you absolutely love our products.

If, for any reason, you are not completely happy with your purchase, please don’t hesitate to reach out to us. For hygiene and safety reasons, we are unable to accept exchanges or refunds unless the items were damaged or faulty at the time of purchase. If your order arrives with any damage, please notify us within 48 hours of receiving the order. Kindly email us at sales@qaba.com.au with your invoice number and a photo of the item’s condition. We will assess each case individually and make every effort to find a satisfactory solution.

While we are unable to accept returns on used products, we are more than willing to discuss any concerns you may have and find a suitable solution. We believe that using a product incorrectly can sometimes create a perception that it’s not the right fit for you. Rest assured, we are committed to delivering exceptional quality products. However, if your order doesn’t meet your expectations, please contact us right away.

If you encounter any other issues with your order, please don’t hesitate to contact us. We will thoroughly investigate the matter and, if appropriate, offer a refund or exchange. If a refund is agreed upon, qaba will process the appropriate amount back to the original method of payment used for the purchase, within 14 days.